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Customer Service Performance Coach

2 months ago

Knoxville, Tennessee, United States First Horizon National Corporation Full time

Location:
On site at location listed in job posting.

OVERVIEW
The primary responsibility of the Performance Coach is to enhance the skills, development, and overall performance of a designated group of virtual customer service representatives within a contact center environment.

KEY RESPONSIBILITIES
1. Provide ongoing coaching and feedback to team members to improve their performance.
2. Develop training programs tailored to the needs of the team.
3. Monitor and analyze performance metrics to identify areas for improvement.
4. Foster a positive and productive work environment that encourages team collaboration.

REQUIREMENTS
1. Proven experience in a coaching or management role within a customer service setting.
2. Strong analytical skills to assess performance data.
3. Excellent communication and interpersonal skills.