Housekeeping Associate

4 weeks ago

Huntington Beach, California, United States Sonesta International Hotels Full time
Job Summary

The Room Attendant is a vital member of the Housekeeping Management Team, responsible for ensuring the cleanliness and comfort of guest rooms and public spaces. This role requires a strong attention to detail, excellent communication skills, and a commitment to delivering exceptional guest service.

Key Responsibilities

  • Deliver outstanding guest service by responding to guest complaints and special requests in a timely and professional manner.
  • Clean and service assigned rooms or areas according to established standards and procedures, including making beds, dusting, vacuuming, and sanitizing bathrooms.
  • Notify supervisors when service is completed, and report any rooms unable to be serviced according to established procedures.
  • Monitor laundry supplies and equipment to ensure they are sufficient and in working order, and operate washers and dryers according to hotel standards and manufacturers' guidelines.
  • Minimize waste of supplies and amenities within all areas of housekeeping, and report needed repairs or unsafe conditions to supervisors.
  • Handle lost and found items according to established procedures, and promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
  • Ensure compliance with federal, state, and local laws regarding health and safety services, and perform other duties as assigned.
Requirements and Qualifications

  • Previous housekeeping experience is preferred, but not required.
  • Ability to speak, read, and write fluent English is preferred, and other languages are beneficial.
  • Basic reading, writing, and mathematical abilities are required, and frequent standing, bending, climbing, kneeling, and moving about the facility are necessary.
  • Carrying, lifting, or pulling items weighing up to 75 pounds is required, and working mornings, evenings, weekends, and holidays is necessary.
Benefits

Sonesta International Hotels offers a comprehensive benefits package to its employees, including medical, dental, and vision insurance, health savings accounts, 401(k) retirement plans, paid vacation and sick days, hotel discounts, educational assistance, paid parental leave, company-paid life insurance, and short-term and long-term disability insurance.

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