Scheduling Coordinator

22 hours ago


Chattanooga, Tennessee, United States Chattanooga Heart Institute Full time
Job Summary

We are seeking a highly organized and detail-oriented Scheduling Coordinator to join our team at the Chattanooga Heart Institute. As a Scheduling Coordinator, you will be responsible for managing patient appointments, answering phone calls, and ensuring seamless communication between patients, physicians, and staff.

Key Responsibilities
  • Answer incoming phone calls and schedule appointments for patients, referring physicians, and hospitals.
  • Create charts in our electronic health record (EHR) system for new patients and schedule appointments.
  • Monitor phone system displays to ensure timely responses to patient calls.
  • Complete tasks within our practice management system to ensure accurate and up-to-date patient information.
  • Conduct quality checks on assigned schedules to ensure quality metrics are met.
  • Verify patient insurance and work with our insurance coordinator to ensure accurate verification.
  • Document chart notes for all recall, reminder calls, and conversations with patients.
  • Assist patients with special needs to ensure they receive proper resources for their visit.
  • Participate in staff meetings to stay informed about new processes and discuss any challenges or concerns.
Requirements
  • High school diploma or equivalent.
  • One or more years of experience in a medical office environment.


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