Customer Service Representative

4 weeks ago


Pocatello, Idaho, United States Suburban Propane Full time

About the Role:

We are seeking a highly skilled and customer-focused Part-time Customer Service Representative to join our team at Suburban Propane. As a key member of our customer service team, you will be responsible for handling inbound and outbound sales and service-related calls, performing administrative functions, and ensuring the highest level of customer service, quality, and efficiency.

Key Responsibilities:

  • Handle incoming calls and utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities
  • Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service
  • Provide high levels of customer account management by properly setting up and maintaining account information and data
  • Process and coordinate Accounts Receivable, Collections and Accounts Payable functions and activities
  • Handle administrative, data entry, reporting and reconciliation around asset and inventory controls and purchasing
  • Coordinate with Customer Service Center (CSC), regional and corporate employees to ensure high levels of customer service and achieve operational efficiencies
  • May assist with route forecasting and maintenance and with the scheduling of daily service work, installation and repairs

Requirements:

  • Minimum of 3 years of experience in a customer service role
  • Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports

About Suburban Propane:

With over 3,000 employees and as the 3rd largest propane retailer in the country, Suburban Propane maintains business operations in 42 states, providing prompt, reliable service to over one million residential, commercial, industrial and agricultural customers. We are committed to supporting the growth and innovation of propane as a sustainable energy source and investing in the next generation of even cleaner and lower carbon renewable energy sources. At Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day.

We are an Equal Opportunity Employer:

All applicants for employment shall be considered without regard to race, religion, color, creed, national origin, ancestry, age, gender, sex, pregnancy, sexual orientation, gender identity, gender expression, marital status, physical or mental disability, medical condition, genetic information, military or veteran status, or any other classification protected by law.



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