Retail Product Support Sales Representative, Power Systems

1 month ago


Pocatello, Idaho, United States Western States Machine Company Full time
Job Summary

The Power Systems Sales Representative, Retail Product Support position is responsible for delivering exceptional Power Systems solutions to Western States Equipment Company's retail customers. This role involves establishing partnerships with customers through direct and indirect channels to ensure a world-class customer experience at every interaction. The successful candidate will utilize a value-added approach, leveraging all dealership resources to discover and execute Parts and Service opportunities.

Key Responsibilities
  • Actively promote and manage safety at Western States, ensuring a safe work environment for all employees, vendors, and clients.
  • Promote all aspects of the dealership, including parts, service, labor, and Customer Support Agreements, to generate engine and rental sales leads.
  • Employ sales tactics and strategies to sell the capabilities of Western States' Power Systems to existing and potential customers.
  • Practice proactive account stewardship on assigned accounts, establishing and utilizing PAR values.
  • Communicate with other team members to ensure a consistent, predictable, and repeatable experience for customers.
  • Manage an account base in an assigned territory, employing a disciplined call campaign to qualify accounts, update customer information, and develop relationships.
  • Prospect customers with zero to six generators, establishing relationships and identifying up-sell opportunities.
  • Qualify leads and prospects effectively and efficiently to determine the proper channels and progression.
  • Utilize CRM tools to document customer information, leads, activities, problems/issues, resolutions, and sales transactions cross-departmentally.
Requirements
  • Proof of high school diploma or General Education Degree (GED); Associates degree in business or related discipline preferred.
  • Minimum 1-year previous sales or customer service experience required.
  • Power Generation or comparable industry experience preferred.
  • Valid driver's license and acceptable driving record required.
  • Ability to communicate (speak, read, comprehend, write in English).
Physical Characteristics
  • Ability to sit for long periods, walk, stand, climb stairs, reach, push, pull, lean, and twist.
  • Able to lift up to 50 lbs in accordance with Western States' Lifting Safe Work Practice.
  • Ability to meet all safety requirements for applicable safety policies.

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