Inbound Payment Processing Specialist

3 weeks ago


Orange Park, Florida, United States ValorVIP Full time
About ValorVIP

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. We assist companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

Job Overview

This is an entry-level, on-site position located at our Orange Park office. As a valued member of our team, you will provide exceptional customer service, resolving customer disputes, processing payments, and answering process-related inquiries. If you're highly motivated, energetic, and dedicated, we encourage you to apply.

Responsibilities
  • Support inbound customer service operations
  • Communicate effectively with customers via phone, email, and chat
  • Resolve customer complaints and concerns in a timely and professional manner
  • Process payments and respond to customer inquiries regarding payment status
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Participate in ongoing training and development to improve customer service skills
  • Meet performance metrics and standards for customer satisfaction, quality, and productivity
Requirements
  • High school diploma or equivalent required
  • 1-2 years of customer-facing experience preferred
  • Excellent communication, problem-solving, and teamwork skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Benefits

We offer a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) retirement savings plan. We also offer opportunities for career growth and professional development.



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