Customer Interaction Specialist

4 weeks ago


Orange Park, Florida, United States ValorVIP Full time
About the Job:
As a Blended Call Center Representative, you will be responsible for handling inbound and outbound customer service calls, resolving technical issues, and selling new products and services to customers. You will work closely with our sales team to identify opportunities and meet sales targets. If you are a motivated and results-driven individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
* Handle inbound and outbound customer service calls in a courteous, timely, and professional manner
* Ensure first call resolution through problems solving and effective call handling
* Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
* Accurately document and process customer claims in appropriate systems
* Lead fact-finding discussions to determine the best options for the customer
* Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures

About Us:
ValorVIP is committed to delivering exceptional customer experiences and driving business growth. We offer a comprehensive benefits package, including medical, dental, and vision coverage options, paid time off, and a fun, engaging work environment. If you are a motivated and results-driven individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

About the Team:
Our team members are passionate about delivering exceptional customer experiences and driving business growth. We value diversity, equality, and inclusion and strive to create a positive and supportive work environment. If you are a motivated and results-driven individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

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