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Sales and Support Specialist

3 weeks ago

Orange Park, Florida, United States MCI Careers Full time

MCI Careers offers a challenging and rewarding opportunity for a Sales and Support Specialist to join our team. This role requires a unique blend of sales and customer service skills, with a focus on delivering exceptional customer experiences.

Job Description:

This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.

Key Responsibilities:
  • Handle inbound and outbound contacts in a courteous, timely, and professional manner.
  • Ensure first call resolution through problems solving and effective call handling.
  • Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed.
  • Accurately document and process customer claims in appropriate systems.
  • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures.
Benefits:
  • A competitive salary of $45,000 - $65,000 per year, depending on experience.
  • Paid time off and paid holidays.
  • Paid training opportunities and daily incentives.
  • Dental, vision, and medical coverage options.
Requirements:
  • Must be 18 years of age or older.
  • High school diploma or equivalent.
  • Excellent organizational, written, and oral communication skills.
  • The ability to type swiftly and accurately (20+ words a minute).
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).