Servicing Quality Control Specialist

2 weeks ago


Pontiac, Michigan, United States United Wholesale Mortgage Full time
About the Role

At United Wholesale Mortgage, we're committed to making the dream of home ownership possible for more Americans. As a Servicing Quality Control Auditor, you'll play a critical role in ensuring the highest level of quality and compliance in our servicing operations.

We're looking for a detail-oriented and analytical individual with a strong background in servicing and auditing. If you're passionate about delivering exceptional results and have a keen eye for detail, we want to hear from you.

Key Responsibilities:

  • Review and validate identified errors and conditions as a result of internal or external audits on all servicing-related issues.
  • Assess defects for validity against agency, federal guidelines, and United Shore internal policies.
  • Hold monthly and quarterly department meetings to discuss trends as necessary.
  • Help internal departments identify root causes of errors.
  • Effectively communicate with various internal parties to resolve defects.
  • Review external source audits to mitigate risk.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for career growth and professional development.
  • A comprehensive benefits package, including medical, dental, vision, and life insurance.
  • A 401(k) plan with employer match.
  • Paid time off, parental leave, and adoption reimbursement programs.
  • A state-of-the-art fitness center, wellness area, and gourmet cafeteria.

Requirements:

  • High school graduate or greater.
  • Strong knowledge of federal and agency servicing guidelines and procedures.
  • 5+ years of servicing experience or servicing/mortgage auditing experience.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.

Preferred Qualifications:

  • College degree.
  • FHA and/or VA knowledge.
  • Servicing and/or loss mitigation experience.


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