Technical Services Team Lead
4 days ago
We are seeking a highly skilled Technical Services Team Lead to oversee and manage our technical services team. This role involves leading by example, providing guidance and support to team members, and promoting a positive work environment.
The ideal candidate will have a strong background in servicing copiers and printers, as well as previous management experience. They should possess excellent leadership skills, strong organizational abilities, and a focus on teamwork, customer service, and positivity.
Responsibilities:
- Lead by example and promote a positive work environment.
- Provide guidance and support to team members.
- Develop and implement processes to improve efficiency and productivity.
- Manage and maintain digital files on all technicians, including performance records.
- Analyze and review daily/weekly service reporting, including parts usage, mileage reporting, and response time.
- Perform audits and monitor technician time on calls.
- Recommend cost savings opportunities and implement process improvements.
About You:
- At least 5 years of experience in servicing copiers and printers.
- Previous management experience preferred.
- Strong organizational skills and attention to detail.
- Excellent leadership skills and ability to motivate a team.
About Us:
- $65,000 - $85,000 per year (base salary) + quarterly incentives.
- Medical, dental, vision, and supplemental insurance options.
- 401(k) with employer contributions.
- Paid Time Off benefits including paid maternity and paternity leave.
- Partial Gym reimbursement.
- Great company culture.
- Ongoing professional development.
We believe in the importance of teamwork and customer satisfaction at Novatech and offer equal employment opportunities to all employees and applicants without regard to race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status, or any other characteristic protected under applicable law.
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