Customer Service Manager

1 week ago


Phoenix, Arizona, United States DoubleTree Suites Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at DoubleTree Suites. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our front desk.

Key Responsibilities
  • Customer Service: Provide warm and welcoming service to all guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Front Desk Operations: Manage the front desk area, ensuring that all tasks are completed efficiently and effectively, including check-in and check-out procedures, guest account management, and cash handling.
  • Team Leadership: Supervise and train front desk staff, providing guidance and support to ensure that they are equipped to provide excellent customer service and meet the needs of our guests.
  • Problem-Solving: Anticipate and resolve any issues that may arise, using your problem-solving skills to find creative solutions and ensure that our guests have a positive experience.
  • Communication: Communicate effectively with guests, colleagues, and management, using clear and concise language to ensure that all parties are informed and up-to-date.
Requirements
  • Education: High school diploma or general education degree (GED) required.
  • Experience: 1-2 years of hotel experience and a minimum of 6 months of supervisory experience required.
  • Skills: Excellent customer service skills, ability to work in a fast-paced environment, and strong communication and problem-solving skills required.
Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Stand and walk frequently.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.


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