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Solutions Coordinator for Support Services

2 months ago

Springdale, Arkansas, United States Arkansas Support Network Full time
Job Overview

Position Title: Solutions and Opportunities Supports Coordinator

Employment Type: Full-time

Salary Range: $45,000 - $52,000 annually

Position Summary: The Arkansas Support Network is in search of a dedicated Solutions and Opportunities Supports Coordinator. In this role, you will play a crucial part in enhancing the overall experience of individuals utilizing our support services across the organization. Your efforts will be vital in promoting positive transformations and nurturing an environment that prioritizes the well-being and satisfaction of those receiving assistance. You will focus on cultivating a culture of proactive problem-solving, effective conflict resolution, and ongoing enhancement within the agency. Your commitment to excellence and proactive problem-solving will significantly contribute to the agency's reputation for outstanding care.

Benefits Offered:

  • 401(K) matching program.
  • Life insurance coverage.
  • Health, dental, and vision insurance options.
  • Paid time off for personal use.
  • Health savings account availability.
  • Retirement planning options.

Key Responsibilities:

  • Assist in the formulation and execution of strategic initiatives for the Solutions & Opportunities Support (SOS) department, aimed at enhancing the satisfaction of individuals receiving support throughout the agency.
  • Develop a standardized approach for resolving conflicts or concerns raised by individuals, families, or guardians, emphasizing active listening, empathy, and de-escalation techniques to facilitate constructive dialogue.
  • Support Community Living Service (CLS) teams by providing solutions that promote active listening and de-escalation strategies to aid in conflict resolution.
  • Ensure a responsive, ethical, and effective approach to meet the urgent needs of individuals and families receiving support.
  • Monitor service quality and identify areas for improvement.
  • Review reports regarding the quality and efficiency of support services and solutions implemented.
  • Collaborate with the SOS director to track the progress of the Objective Key Response (OKR) and Key Performance Index (KPI) for the SOS department.

Qualifications:

  • A minimum of 3 years of verifiable experience in a director-level management role.
  • High school diploma or equivalent; a bachelor's degree is preferred but not required.
  • Strong communication skills, problem-solving capabilities, empathy, active listening skills, conflict resolution expertise, and proficiency in teamwork and collaboration.

About Us: We are a licensed provider of disability services throughout Arkansas, collaborating with various government agencies, nonprofit organizations, healthcare facilities, educational institutions, local schools, foundations, businesses, and individuals to deliver effective and least restrictive support options for individuals with disabilities in environments chosen by them and their families.