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Customer Service Representative

2 months ago

Grafton, Wisconsin, United States The Auto Club Group Full time
Customer Service Representative

Are you passionate about delivering exceptional customer experiences? Do you have a knack for building strong relationships and resolving issues with ease? We're seeking a highly motivated and customer-focused Customer Service Representative to join our team at The Auto Club Group.

As a Customer Service Representative, you will be the face of our branch, providing top-notch service to our members and promoting our products and services. Your primary responsibilities will include:

  • Providing sales and support services to members, including greeting, servicing, and selling membership, travel products, and banking products.
  • Generating leads, updating members on travel and insurance specials, and providing travel information.
  • Responding to customer inquiries and referring to senior staff or agents when necessary.
  • Providing cashiering services to members, including taking and processing payments for insurance policies, travel, and sale of tickets.
  • Receiving and resolving member/customer complaints and seeking assistance from management when necessary.
  • Providing administrative support to the travel and/or insurance sales staff during peak periods.
  • Conducting outbound promotional calls for insurance and/or travel products.

We offer a competitive hourly wage of $13.67-$20.00, with additional incentives and an annual bonus potential based on performance. Our comprehensive benefits package includes medical, dental, and vision benefits, 401k match, paid parental leave, and more.

At The Auto Club Group, we value diversity, equity, and inclusion. We're committed to creating an inclusive and welcoming environment for all employees, and we're proud to be an equal opportunity employer.

Ready to join a dynamic team and make a difference in the lives of our members? Apply now to become a Customer Service Representative at The Auto Club Group