Customer Service Representative

2 days ago


Northampton, Pennsylvania, United States Geodis Logistics, LLC (Breinigsville) Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at GEODIS Logistics, LLC (Breinigsville). As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring seamless movement of goods worldwide.

Key Responsibilities
  • Interact with customers via phone, email, or in person to receive orders or changes in service
  • Adjust complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
  • Process and input all customer orders and receipts
  • Run stock reports to check for product availability and generate related paperwork
  • Coordinate special, last-minute shipping requests with the transportation departments
  • Trace orders as required and notify customers of any activity concerning their merchandise
  • Assure proper invoicing of accounts by verifying computer-generated invoices
  • Maintain a good working relationship with customers by responding to all inquiries and complaints in a courteous and efficient manner
Requirements
  • Minimum 6 months related experience and/or training
  • Experience with AS400 operating systems and warehouse management systems preferred
  • PC literate with experience with Microsoft Outlook, Word, and Excel
What You Gain from Joining Our Team
  • Access wages early with the Rain financial wellness app
  • Free telemedical access to doctors and therapists through FirstStop Health available first day of employment
  • Health, dental, and vision insurance after 30 days of employment
  • 401k match
  • Paid maternity and paternity leave
  • Access to career development, employee resource groups, and mentorship programs
  • Employee discounts
  • Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
  • Free financial wellness programs
  • Daycare discount program
  • Opportunities to volunteer and give back to your community


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