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Operations Supervisor

2 months ago

Northampton, Pennsylvania, United States Sysco Full time
Job Summary

This is an Operations position responsible for supervising the activities associated with Delivery. Responsibilities include but are not limited to, management and direction to delivery staff, compliance with government regulations and safety and security of the delivery department.

Key Responsibilities
  • Supervise Delivery Staff
    • Manage and direct the daily work and safety of Delivery Associates, including adherence to standard operating procedures, adherence to planned routes, and providing safe and efficient customer service.
  • Compliance and Safety
    • Ensure Delivery Associate compliance with local, state and federal regulatory agencies (i.e. DOT, OSHA, etc.) and ensures that electronic logs are kept current and accurate.
  • Operations Management
    • Manage labor hours and consumable supplies within budget.
    • Prepare work schedules including extra work days and shifts as needed.
    • Oversee the proper selection utilization of company assets in support of the Delivery department.
    • Organize required repairs with proper departments as necessary.
    • Review delivery functions and productivity reporting.
    • Suggest efficiency ideas, cost reduction measures and assists with implementation of delivery changes.
  • Leadership and Communication
    • Interpret, train and consistently enforce Company policies, protocols and procedures including but not limited to food safety, DOT, record keeping, etc.
    • Communicate with Sales Management and Marketing Associates to collaboratively resolve any customer or delivery opportunities or issues.
    • Visit customer locations and meets with customers to address issues and assess delivery difficulty.
    • Preserve associate relations through regular department or pre-shift meetings.
    • Maintain on-going interaction.
    • Keep open communication channels with associates by answering questions and explaining policies and procedures.
    • Monitor associate morale.
    • Submit and respond to ideas to improve associate engagement and enablement.
  • Discipline and Performance Management
    • Interpret, train and consistently enforce company policies and procedures.
    • Coordinate efforts with the Safety department to aid in training, conducting associate observations, up-dating preferred work methods, conducting accident investigations to determine root causes and routine safety inspections.
    • Makes recommendations for disciplinary action and/or behavior modification where required.
    • Execute management functions of staff selection, development, discipline, performance reviews and/or terminations.
  • Additional Responsibilities
    • Perform the duties of associates supervised and other related duties as needed (and as qualified).