Field Service Specialist

4 weeks ago


Harrisburg, Pennsylvania, United States Pomeroy Technologies Full time
Key Responsibilities:
As a Field Technician at Pomeroy Technologies, you will be responsible for managing assigned service zones to ensure service calls are completed within the Service Level Agreement. This includes following company policy related to inventory management, service call management, safety initiatives, and others.

Troubleshooting and Repair:
You will troubleshoot and repair failed IT hardware in retail store and/or office settings. Additionally, you will pick up shipped goods service parts and drop off defective service parts on a timely basis.

Customer Service:
Providing exceptional customer service is a key aspect of this role. You will edit all aspects of web-based service tickets assigned to the service zone, including providing in-route and onsite statuses, comprehensive notes, resolution information, equipment information, and closure detail.

Performance Metrics:
Performance review metrics include SLA achievement, customer service scores, inventory movement and accuracy, safety, compliance-related training and follow-through, and service call management. You will also maintain spare and parts inventory in your van for multiple customer environments and record accurate usage of service parts as dictated by the service management system.

Additional Responsibilities:
Additional responsibilities may include completing ad-hoc or project-based IT hardware installation tasks and support cabling projects as needed. You may also be required to travel for installation or cabling projects. Extensive driving is required in a company-provided vehicle. May be assigned other duties as needed.
  • IT Support Specialist

    3 weeks ago


    Harrisburg, Pennsylvania, United States Pomeroy Technologies Full time

    Job DescriptionPomeroy Technologies seeks a skilled IT Support Specialist - Field Services to join our team. As a key member of our field services team, you will be responsible for providing exceptional customer service, troubleshooting and repairing IT hardware, and managing service zones to ensure service calls are completed within the Service Level...


  • Harrisburg, Pennsylvania, United States Carrier Full time

    About the Role:We are seeking a skilled Field Automation Specialist to join our team at Carrier. As a Field Automation Specialist, you will be responsible for the field commissioning of building automation systems, working closely with customers to ensure their systems operate efficiently and effectively.Key Responsibilities:Initiate, install, and...


  • Harrisburg, Pennsylvania, United States Carrier Full time

    Job Summary:We are seeking a skilled Field Automation Specialist to join our team at Carrier. As a Field Automation Specialist, you will be responsible for the field commissioning of building automation systems, working closely with customers to ensure their systems operate properly and efficiently.Key Responsibilities:* Initiate, install, troubleshoot, and...


  • Harrisburg, Pennsylvania, United States Gpac Full time

    We are seeking a highly skilled Field Service Technician to join our team at GPAC, a leading search firm specializing in placing quality professionals within multiple industries across the United States. As a Field Service Technician, you will be responsible for providing start-up, operations, and maintenance expertise on water and wastewater treatment...


  • Harrisburg, Pennsylvania, United States Carrier Full time

    About the Role:We are seeking a highly skilled Field Engineer to join our team at Carrier. As a Field Engineer, you will play a crucial role in the commissioning of building automation systems for our customers.Key Responsibilities:Initiate, install, troubleshoot, and optimize customer systems that utilize advanced Direct Digital Control technology.Serve as...


  • Harrisburg, Pennsylvania, United States GovCIO Full time

    Job Summary:GovCIO is seeking a highly skilled Field Service Engineer IV to join our team. This role will be fully remote and involves maintaining and administering computer networks and related computing environments.Key Responsibilities:• Plan, coordinate, and implement network/system security measures to protect data, software, and hardware.• Provide...


  • Harrisburg, Pennsylvania, United States United States Postal Service Full time

    Mail Processing SpecialistThe United States Postal Service is seeking a skilled Mail Processing Specialist to join our team. As a Mail Processing Specialist, you will play a critical role in the processing and sorting of mail, ensuring timely delivery to our customers. Key Responsibilities: Sort and process mail efficiently and accurately Handle and prepare...


  • Harrisburg, Pennsylvania, United States Vivint Smart Home, Inc. Full time

    Unlock Your Earning Potential as a Field Service TechnicianWe are seeking motivated, customer-focused individuals who have a knack for technology and sales to join our Field Service Technician team at Vivint Smart Home, Inc.Key Responsibilities:Provide expert-level installation and services of cutting-edge technologyConduct safety analyses of every home to...


  • Harrisburg, Pennsylvania, United States Youth Advocate Programs Full time

    Job DescriptionAt Youth Advocate Programs, we are committed to helping families thrive in their communities. As a Family Preservation Specialist - Community Based Services, you will play a critical role in providing essential support services to families in need.Job SummaryThe Family Preservation Specialist - Community Based Services will work with families...


  • Harrisburg, Pennsylvania, United States United States Postal Service Full time

    The United States Postal Service is seeking a Mail Processing Specialist to join our team. As a Mail Processing Specialist, you will play a critical role in the processing and delivery of mail and packages across the country.Key Responsibilities:Sort and process mail and packages for deliveryOperate machinery and equipment to facilitate mail processingWork...


  • Harrisburg, Pennsylvania, United States Wawa Full time

    Job Title: Technician 20At Wawa, we are seeking a skilled Field Maintenance Technician to join our team. This role is responsible for completing repairs and maintenance at assigned stores and identifying further recommended actions.Key Responsibilities:Perform specific store repairs, installation, replacement, and maintenance tasks as assigned through the...

  • Service Coordinator

    3 weeks ago


    Harrisburg, Pennsylvania, United States Service Access & Management, Inc. Full time

    Job Summary:We are seeking a skilled Service Coordinator to join our Community Wellness Team at Service Access & Management, Inc. As a Service Coordinator, you will play a vital role in providing service coordination services for eligible participants who are Medicaid eligible under Community Health Choices.Key Responsibilities:Assess needs and complete...


  • Harrisburg, Pennsylvania, United States Russell Tobin Full time

    Russell Tobin's client, a leading financial services company, is seeking a highly skilled Associate Service Support Specialist to join their team in Harrisburg, PA.Job Title: Associate Service Support SpecialistPay Rate: $25/hr. - $28.49/hr.Location: 100% REMOTE (Harrisburg, PA - East Coast)Contract Duration: 6 months with possibility for extensionKey...


  • Harrisburg, Pennsylvania, United States UPMC Life Changing Medicine Full time

    Patient Care Specialist Job SummaryThe Patient Care Specialist provides routine patient care and supports the department services in accordance with established policies and procedures. This role requires a strong understanding of patient care and the ability to work effectively in a fast-paced environment.Key Responsibilities:Provides routine patient care,...


  • Harrisburg, Pennsylvania, United States JFC Staffing Full time

    Job Summary:JFC Staffing is seeking a skilled Industrial Automation Specialist to join our team. As an Industrial Automation Specialist, you will be responsible for designing, developing, and implementing industrial control systems and Human Machine Interface (HMI) applications.Key Responsibilities:Design and develop industrial control systems and HMI...


  • Harrisburg, Pennsylvania, United States Harrisburg Property Services Full time

    Job Summary:We are seeking a highly motivated and detail-oriented Environmental Services Specialist to join our team at Harrisburg Property Services. As a key member of our Environmental Services Department, you will be responsible for maintaining a clean and safe environment for our tenants and customers throughout our buildings.Responsibilities:Clean...


  • Harrisburg, Pennsylvania, United States Elders-Choice Inc Full time

    Job Title: Community Liaison SpecialistJob Summary:Elders-Choice Inc is seeking a Community Liaison Specialist to manage communication between local community organizations and community citizens. The ideal candidate will foster connections between our agency and the clients/families that we serve.Key Responsibilities:Screen inquiries about Elders Choice of...


  • Harrisburg, Pennsylvania, United States Sequel Medical Technology Full time

    About Sequel Med TechSequel Med Tech is an innovative company dedicated to developing cutting-edge precision drug delivery devices. Our mission is to revolutionize the field of diabetes care by providing patients with advanced, user-friendly solutions.Job OverviewWe are seeking a highly skilled Clinical Diabetes Specialist to partner with our Territory...


  • Harrisburg, Pennsylvania, United States Gpac Full time

    **Job Summary**We are seeking an experienced Field Service Technician to lead our Municipal and Industrial Field Service Group. As a key member of our team, you will be responsible for providing expert start-up, operations, and maintenance services on water and wastewater treatment systems for customers in Municipal and Industrial applications.**Key...


  • Harrisburg, Pennsylvania, United States TEKsystems Full time

    Job SummaryThe IT Site Services Technician is responsible for resolving technical issues for end points at their dedicated location. This role requires in-depth knowledge of project-specific applications to maintain project operations. The successful candidate will meet and/or exceed defined performance metrics, fulfill service requests, and resolve...