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Administrative Support Specialist

2 months ago

Anchorage, Alaska, United States Alaska Behavioral Health Full time
Job Overview

Position: Administrative Support Specialist | Alaska Behavioral Health
Cohen Clinic Team

About Us

At Alaska Behavioral Health, our goal is to enhance the well-being of communities across Alaska by providing outstanding behavioral healthcare services. We are dedicated to ensuring that all individuals, regardless of their mental health and addiction challenges, have access to the highest quality of care.

Team Insight

Our clinic is staffed by a diverse group of professionals, including psychiatrists, psychologists, licensed clinical social workers, and veteran outreach specialists. We deliver tailored outpatient mental health services that are evidence-based and designed to meet the unique needs of veterans and their families, particularly those affected by the Iraq and Afghanistan conflicts. The Cohen Clinic is a proud member of the Cohen Veterans Network, a national nonprofit organization.

Key Responsibilities

  • Act as the primary receptionist for the clinic, welcoming and directing visitors and staff appropriately.
  • Manage the main switchboard, routing incoming calls and assisting with outgoing long-distance calls.
  • Keep updated information on clinic services and community resources to aid clients and the public in accessing necessary support.
  • Provide backup administrative support, including tasks such as faxing, document preparation, and meeting coordination.
  • Oversee mail operations, including sorting incoming mail and managing outgoing correspondence.
  • Collaborate with the office manager on managed care billing processes, including discussions regarding insurance co-payments.
  • Supervise day shift cleaning operations and assist with insurance coding and claims as needed.
  • Maintain a professional demeanor, especially when interacting with clients who may be experiencing stress or agitation.
  • Perform additional duties as assigned; a comprehensive job description is available.

Additional Information

  • Location: Anchorage, Alaska
  • Employment Type: Full-Time, Non-Exempt
  • Compensation: Competitive pay range based on experience
  • Opportunities for professional development are encouraged.
  • Comprehensive benefits package available, including healthcare options, 401k with immediate vesting, and generous paid time off.

Qualifications

  • Strong analytical skills, professionalism, and a solid understanding of business ethics.
  • Proficient in PC usage and familiar with MS software; eagerness to learn new tools.
  • Excellent communication skills, both verbal and written, with strong consultative and conflict-resolution abilities.
  • Able to establish effective working relationships with diverse groups, including advocacy and governmental organizations.
  • Preferred: Experience within the military community or veteran support organizations.

Alaska Behavioral Health is an Equal Opportunity Employer.