Customer Experience Champion
6 days ago
At Chipotle Mexican Grill, we're committed to serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Our mission is to cultivate a better world by making our food more accessible to everyone.
We're seeking a Service Leader who can maintain a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well-trained and provides good customer service.
This role requires you to be on your feet working while clocked in, unless on break. If you're not busy, you're expected to evaluate what other tasks need to be completed and assist others with those tasks.
**Key Responsibilities:**
- Making sure great-tasting, high-quality food is served
- Helping to resolve food quality issues
- SUPPORTING FOOD SAFETY which includes ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed
- Helping to resolve customer incidents and working to ensure positive customer experiences
- Helping to monitor crew breaks, shift changes, shift meetings, and line schedules
- Developing and cross-training all front-of-house Crew
- Assisting with Crew performance reviews
- Developing future Service Leaders
- Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork
**Requirements:**
- Be able to understand and articulate Chipotle's Food With Integrity philosophy
- Have knowledge and experience of cash handling policies and procedures
- Have knowledge of Food Safety and health department matters
- Have familiarity with office paperwork
- Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location
- Have a high school diploma
- Have restaurant experience
**What We Offer:**
- Tuition assistance (100% coverage for select degrees or up to $5,250/year)
- Free food
- Medical, dental, and vision insurance
- Digital Tips
- Paid time off
- Holiday closures
- Competitive compensation ($21.30 - $23.70)
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