Customer Experience Manager
5 days ago
About Henry Schein One
Henry Schein One is a leading provider of dental management software, analytics, and marketing solutions. As a Customer Experience Manager, you will play a critical role in ensuring our customers achieve their business goals and have a positive experience with our products.
Key Responsibilities
- Develop and execute customer onboarding plans to ensure smooth transition to our products
- Monitor customer health scores and identify areas for improvement
- Collaborate with internal teams to resolve customer issues and provide support
- Conduct regular business reviews with customers to discuss progress and set goals
Requirements
- 2+ years of experience in customer success or related field
- Proven track record of driving business growth and improving customer satisfaction
- Excellent communication and relationship-building skills
- Able to work collaboratively as part of a cross-functional team
- Strong analytical and problem-solving skills
Benefits
As a valued member of our team, you can expect a competitive compensation package, including a salary range of $65,000 - $80,000 per year, plus comprehensive benefits and opportunities for professional growth and development.
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