Customer Experience Manager

5 days ago


Seattle, Washington, United States Henry Schein Full time

About Henry Schein One

Henry Schein One is a leading provider of dental management software, analytics, and marketing solutions. As a Customer Experience Manager, you will play a critical role in ensuring our customers achieve their business goals and have a positive experience with our products.

Key Responsibilities

  • Develop and execute customer onboarding plans to ensure smooth transition to our products
  • Monitor customer health scores and identify areas for improvement
  • Collaborate with internal teams to resolve customer issues and provide support
  • Conduct regular business reviews with customers to discuss progress and set goals

Requirements

  • 2+ years of experience in customer success or related field
  • Proven track record of driving business growth and improving customer satisfaction
  • Excellent communication and relationship-building skills
  • Able to work collaboratively as part of a cross-functional team
  • Strong analytical and problem-solving skills

Benefits

As a valued member of our team, you can expect a competitive compensation package, including a salary range of $65,000 - $80,000 per year, plus comprehensive benefits and opportunities for professional growth and development.



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