Help Desk Support Specialist
3 weeks ago
We are seeking a skilled Help Desk Technician to join our team at Connsci. As a Help Desk Technician, you will be responsible for providing technical support to our clients and ensuring the smooth operation of our IT systems.
Key Responsibilities:- Troubleshoot and resolve common computer, networking, and access issues in a Windows/Microsoft/Outlook environment.
- Provide password resets and other support tasks using Active Directory.
- Participate in special projects, such as annual lifecycle refresh and organization-wide device upgrades.
- Communicate with customer administration and perform hardware assessments.
- At least 1 year of experience in a Help Desk role or in providing technical support to end users.
- At least 1 year of experience with Windows based hardware, operating system, and printers.
- Active Secret clearance per Federal Stipulation.
- Active Security+ certification.
- Ability to lift up to 50 pounds/23 Kg.
Connsci is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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