Audience Engagement Specialist

1 week ago

Washington, Washington, D.C., United States Arena Stage Full time
Job Overview

Arena Stage seeks a highly skilled Audience Engagement Specialist to join its team. This role is pivotal in maintaining the high standards and vibrant patron engagement that are hallmarks of Arena Stage.

Key Responsibilities:
  • Provide operational support for the department, including providing information on Arena Stage, its services, productions, single tickets, and subscription packages to patrons over the phone, in person, and via email.
  • Sell seats, solicit donations, and process payments for all of our programs.
  • Provide excellent customer service to new and existing patrons, reply to patron queries in a professional manner.
  • Monitor inbound phone queue, prepare mail, package subscriptions, and prepare and facilitate daily will call.
  • Makes outbound sales calls as requested by managers.
  • Assist in checking reports to ensure proper functionality, hygiene, and confirmation of all ticket sales.
  • Monitor incoming mail and emails to shared office inbox and accurately process ticket requests.
  • Assist with pre-show audience operations including ticket scanning stations and Visitor Services desk staffing.
  • Assist with external rentals in both a box office and front-of-house capacity, which also may include shifts assisting with the events team.
Requirements:
  • 1 year customer service experience (full or part time); an associate's or higher degree in a related field (theatre, hospitality, marketing) can substitute for up to six months of experience.
  • Previous ticket sales experience preferred; arts background or passion preferred.
Estimated Salary:$40,000 - $50,000 per year.

This is a full-time position working five days out of Tuesday - Sunday, from 11:45-8:15; generally, this is scheduled as Tuesday-Friday and one weekend day.

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