Customer Relationship Banker

4 weeks ago


Park Ridge, Illinois, United States Provident Bank Full time

We are seeking a highly motivated and customer-focused Customer Relationship Banker to join our team at Provident Bank.

About the Role:

The Customer Relationship Banker will be responsible for establishing and maintaining strong relationships with customers, understanding their financial needs, and providing personalized solutions to meet those needs.

Key Responsibilities:

  • Meet sales referrals and cross-selling goals by knowing the features and benefits of all products and services to satisfy the needs of the customers
  • Promotes bank products, refer or resolve customer inquiries concerning accounts or other banking services
  • Actively refers customers for commercial products or services to branch manager, market manager, or appropriate business partner
  • Exceed customer expectations through active engagement, commitment and dedication to servicing and building customer relationships

Requirements:

  • High school diploma or GED
  • Minimum of 6 months of sales and service experience in a customer-facing retail environment
  • Strong interpersonal skills, including listening, written and verbal communication
  • Ability to work a flexible schedule based upon the needs of the business
  • Demonstrations positive and professional demeanor with all customers and co-workers

Preferred Qualifications:

  • Prior Retail banking experience
  • Life and Health Licenses to support investment program

Work Environment:

The Customer Relationship Banker will work in a fast-paced retail banking environment, interacting with customers and colleagues to provide exceptional customer service and meet sales goals.

What We Offer:

Provident Bank offers a competitive salary and benefits package, as well as opportunities for professional growth and development.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, please submit your application to join our team at Provident Bank.


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