Endpoint Device Management Engineer

2 days ago

Ft Washington, Maryland, United States Leidos Full time
Job Title: Endpoint Device Management Engineer

About the Role:

Leidos is seeking an experienced Endpoint Device Management Engineer to support the Federal Trade Commission (FTC) contract. As a key member of our team, you will work independently in a fast-paced and diverse environment to drive positive operational outcomes and customer service delivery.

Key Responsibilities:

  • Design, Deploy, and Support Systems: Engineer, deploy, and provide comprehensive engineering support for our customer program, overseeing the entire lifecycle from design through deployment to long-term support.
  • Consultation on M365 Migrations: Collaborate with stakeholders to design, plan, execute, and deploy M365 workload migrations, ensuring compliance with FISMA, SP800-53 Rev5, and M-22-09 Zero Trust principles.
  • Endpoint Device Management: Independently manage all tasks and projects related to endpoint device management, providing Tier 3 support for end users and addressing complex technical issues.
  • Project Ownership: Take full responsibility for projects within the technical area of endpoint device management, driving projects from inception through completion and ensuring all objectives are met in a timely and efficient manner.
  • Development of Technical Solutions: Collaborate with internal experts to create advanced solutions for endpoint device management, performing deep analyses and assessments to understand the impact on end-product solutions and ensuring their effectiveness.
  • Effective Communication: Act as a key communicator to provide clear and precise updates to relevant internal and external stakeholders, particularly in the context of Tier 3 end-user support.
  • Leadership: Influence team members in the execution of endpoint device management, mentoring and guiding junior team members to foster a collaborative and highly productive work environment.
  • Subject Matter Expertise: Serve as the technical and operational expert on M365 and SharePoint Service adoptions, with a particular focus on endpoint device management, providing advice and insights to drive successful technology implementations.
  • Strategic Infrastructure Planning: Lead strategic planning efforts for the ongoing development and improvement of infrastructure, considering and articulating the requirements and implications of these developments in relation to contractual and business objectives.

Requirements:

  • Bachelor's degree with 4+ years of prior relevant experience in endpoint device management and Tier 3 end-user support.
  • Located in the DC Metro Area and able to work on-site in DC.
  • Knowledge and experience with FISMA, SP800-53 Rev5, and M-22-09 Zero Trust principles, and the ability to apply these standards to endpoint device management and Tier 3 end-user support.
  • Ability to apply System Engineering principles and processes to endpoint device management and Tier 3 end-user support.
  • Perform software analysis, design, development, and test of specific requirements related to Windows and mobile operating systems for endpoint device management.
  • Determine system and software specifications and architecture for endpoint devices to meet customer requirements.
  • Strong communication skills to interface with internal and external customers, particularly in providing Tier 3 end-user support.
  • Experience taking input from multiple sources and integrating it into coherent solutions for endpoint device management.
  • Apply understanding of technical issues surrounding the designing, building, and testing of software development kits supporting mobile applications, cloud platforms, and frameworks for endpoint device management.
  • Apply research skills to identify various methods and solutions to complex software challenges in endpoint device management.
  • Experience designing, configuring, and deploying a hybrid M365 environment for endpoint device management.
  • Ability to develop and document overall system-level design, function, requirements, and performance criteria for endpoint device management.
  • Ability to troubleshoot and correct system-level problems and issues, particularly in a Tier 3 end-user support context.
  • Ability to obtain & maintain a Public Trust Clearance.

Preferred Qualifications:

  • Advanced degree in a related field such as Computer Science, Information Technology, or Systems Engineering.
  • Professional certifications such as Microsoft Certified: Enterprise Administrator Expert, Microsoft 365 Certified: Messaging Administrator Associate, or similar.
  • Experience with cloud technologies such as Azure, AWS, or Google Cloud.
  • Experience with cybersecurity frameworks and standards such as FISMA, SP800-53 Rev5, and M-22-09 Zero Trust.
  • Experience with endpoint security solutions and technologies.
  • Strong understanding of network architecture and application development methodologies.
  • Experience with programming languages such as Python or PowerShell.
  • Experience with mobile device management solutions.
  • Strong problem-solving skills and the ability to work under pressure.
  • Excellent communication skills, both written and verbal.
  • Experience working in a team-oriented, collaborative environment.
  • Proven ability to manage and prioritize multiple, diverse projects simultaneously.
  • Flexibility and adaptability in a fast-paced, constantly evolving environment.
  • Experience with ITIL or other IT service management framework.

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