Fraud Operations Lead

7 days ago


Medford, Massachusetts, United States Citizens Financial Group, Inc. Full time
Job Summary

Citizens Financial Group, Inc. is seeking a skilled Fraud Operations Lead to join our team. As a key member of our Private Bank Operations group, you will play a critical role in delivering a best-in-class experience for our clients and colleagues.

About the Role

This position requires a self-motivated, dependable, and adaptable individual with strong analytical, writing, and organizational skills. You will be responsible for conducting investigations and enhanced account reviews, monitoring and analyzing account activity to identify fraud or suspicious activity, and working independently and multi-tasking in a fast-paced environment.

Key Responsibilities

- Conduct investigations and enhanced account reviews to identify and prevent fraud
- Monitor and analyze account activity to identify potential fraud or suspicious activity
- Collaborate with external customers, department colleagues, and business partners to resolve issues and improve customer satisfaction
- Develop and maintain knowledge of bank operations, including navigating banking systems and understanding customer transactions
- Work independently and multi-task in a fast-paced environment

Requirements

- High school or equivalent degree required; bachelor's degree preferred
- 3+ years of experience in fraud investigations and banking operations
- Strong analytical, writing, and organizational skills
- Ability to work independently and multi-task in a fast-paced environment

What We Offer

Citizens Financial Group, Inc. offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for fraud prevention, we encourage you to apply for this exciting opportunity.
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