Customer Service Ambassador

4 weeks ago


Richmond, Virginia, United States LHH Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at LHH. As a key member of our customer experience team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Develop and maintain strong relationships with key client stakeholders, understanding their needs and goals to provide tailored solutions.
  • Oversee the full lifecycle of client accounts, from onboarding and implementation to ongoing support, problem resolution, and renewal.
  • Address and resolve any client issues or concerns promptly and effectively via phone, email, and chat, working closely with internal teams to ensure swift resolution.
  • Keep accurate and detailed records, monitor account performance to identify areas for improvement, and develop strategies to enhance the overall customer experience.
  • Gather and communicate client feedback to relevant departments, contributing to service enhancements.
Qualifications
  • Experience: 3+ years of experience in a service-oriented industry, customer success, or a related field, preferably in luxury retail.
  • Skills: Exceptional communication and interpersonal skills, with the ability to build and maintain strong relationships.
  • Problem-Solving: Strong analytical and problem-solving abilities, with a proactive approach to addressing client needs.
  • Organizational Skills: Excellent organizational and time-management skills, with the ability to manage multiple accounts simultaneously.
  • Technical Proficiency: Familiarity with CRM software and other relevant tools.
What We Offer
  • Competitive salary of $62,000-72,000, plus annual bonus.
  • Comprehensive benefits package, including health, dental, and vision insurance.
  • Opportunities for professional development and career growth.
  • A dynamic and supportive work environment.


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