Customer Service Ambassador
4 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at LHH. As a key member of our customer experience team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities- Develop and maintain strong relationships with key client stakeholders, understanding their needs and goals to provide tailored solutions.
- Oversee the full lifecycle of client accounts, from onboarding and implementation to ongoing support, problem resolution, and renewal.
- Address and resolve any client issues or concerns promptly and effectively via phone, email, and chat, working closely with internal teams to ensure swift resolution.
- Keep accurate and detailed records, monitor account performance to identify areas for improvement, and develop strategies to enhance the overall customer experience.
- Gather and communicate client feedback to relevant departments, contributing to service enhancements.
- Experience: 3+ years of experience in a service-oriented industry, customer success, or a related field, preferably in luxury retail.
- Skills: Exceptional communication and interpersonal skills, with the ability to build and maintain strong relationships.
- Problem-Solving: Strong analytical and problem-solving abilities, with a proactive approach to addressing client needs.
- Organizational Skills: Excellent organizational and time-management skills, with the ability to manage multiple accounts simultaneously.
- Technical Proficiency: Familiarity with CRM software and other relevant tools.
- Competitive salary of $62,000-72,000, plus annual bonus.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Opportunities for professional development and career growth.
- A dynamic and supportive work environment.
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Customer Service Ambassador
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Customer Service Ambassador
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Customer Service Ambassador
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Customer Service Ambassador
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Customer Service Ambassador
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