Customer Service Coordinator

3 weeks ago


Fresno, California, United States unWired Broadband Full time

Job Summary:

">Job Description

At unWired Broadband, we are seeking a highly organized and skilled Scheduler to join our Technical Operations team. This role is responsible for initial contact with new and existing customers to schedule technician visits, such as site surveys and installation of new service.


Key Responsibilities:

  • Establish communication with customers to arrange service appointments.
  • Provide daily schedules to field installers and ensure timely notifications.
  • Maintain collaboration with Sales regarding installation timelines.
  • Manage assigned projects and installations according to project specifications and serve as liaison between the company and customers.
  • Foster positive customer relationships by effective communication, maintaining a positive attitude, meeting customer requirements, and delivering services in a timely and efficient manner.
  • Collaborate with relevant departments regarding customer complaints that could escalate into product issues, dissatisfaction, or major product failures.
  • Evaluate job contract specifications and obligations, and coordinate with engineering and job supervision on job progress, completion dates, equipment delivery dates, and establish an installation schedule based on company expectations.

Requirements:

  • A high school diploma or equivalent with strong language and mathematical skills.
  • Advanced verbal and written communication skills to interact with customers and other departments.
  • Familiarity with field concepts such as average job times and manageable workloads.
  • Proficiency in Microsoft applications.
  • Experience with Salesforce preferred.
  • Bilingual English/Spanish proficiency preferred.
  • Demonstrated ability to multitask and prioritize tasks effectively.

Compensation:

We offer a competitive salary range of $45,000 - $60,000 per year, commensurate with experience. Our comprehensive benefits package includes medical, dental, and vision insurance with company subsidies, company-paid life insurance, long-term disability insurance, flexible spending accounts, 401(k) with company contributions, holiday, vacation, and sick paid time off, and complementary internet connection.



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