Service Scheduling Coordinator

3 days ago


Fresno, California, United States LaNotte Refrigeration, Inc. Full time
Job Description

As an HVAC Dispatcher, you will be responsible for coordinating with technicians and customers to ensure seamless service delivery. Your duties will include:

  • Scheduling: Matching technicians to jobs based on location and skill level to minimize downtime and maximize productivity.
  • Customer Service: Providing exceptional customer service by responding to inquiries, addressing concerns, and updating customers on the status of their service calls.
  • Tracking: Monitoring the progress of service calls, updating records, and ensuring that all necessary information is accurately documented.
  • Communication: Effectively communicating with customers, technicians, and other departments to facilitate smooth operations and resolve any issues that may arise.
  • Coordination: Coordinating with technicians to ensure they have the necessary equipment and resources for each job, minimizing delays and optimizing efficiency.
  • Inventory Management: Utilizing inventory management software to maintain accurate records of equipment and supplies, ensuring that technicians have everything needed to complete jobs efficiently.
  • Emergency Response: Assisting in coordinating emergency response services for urgent HVAC issues, prioritizing prompt and effective resolution.
What We Offer

We offer a competitive salary range of $60,000-$80,000 per year, depending on experience and qualifications, as well as a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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