Restaurant Operations Manager

5 days ago


Palatine, Illinois, United States Wingstop Full time

The General Manager at Wingstop is a key leader responsible for driving restaurant success through strategic planning, tactical execution, and team development.

Key responsibilities include:

  • Developing and implementing business plans to drive sales growth, control labor and food costs, and maintain operational excellence.
  • Leading a high-performing team by recruiting, selecting, training, and developing team members who share the Wingstop mission to Serve the World Flavor.
  • Ensuring a safe and healthy work environment, maintaining operational standards, and identifying and communicating maintenance problems to the Facilities Department.
  • Managing financial performance by auditing operations, delivering feedback, and developing solutions to facilitate improvements.
  • Building strong relationships with team members, guests, and the community by cultivating a positive culture and promoting Wingstop's values.

Requirements for this role include:

  • A minimum of 5 years of previous food service, retail, or restaurant supervisory experience.
  • Proficiency in analyzing profit and loss statements and overall financial performance of the restaurant.
  • Demonstrated ability in recruiting and selecting team members, with a strong understanding of labor laws.
  • Strong written and verbal communication skills, initiative, and assertiveness.
  • Ability to work hours per week including mornings, evenings, weekends, and/or holidays.

Wingstop is a fast-growing concept with over 1,000 restaurants across the United States, Mexico, Singapore, the Philippines, Indonesia, and the United Arab Emirates. As a General Manager, you will be part of a dynamic team that is passionate about serving the world flavor and delivering exceptional customer experiences.



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