Pekin Member Service Representative

1 week ago


Pekin, Illinois, United States CEFCU Full time
Member Service Representative

CEFCU is seeking a highly skilled and customer-focused Member Service Representative to join our team. As a key member of our member service team, you will be responsible for providing exceptional service to our members, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities:

  • Provide exceptional customer service to members, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Process member account transactions, complete forms, and answer member questions.
  • Demonstrate a strong understanding of CEFCU products and services, and educate members on their benefits.
  • Work collaboratively with other team members to achieve business objectives and improve member satisfaction.

Requirements:

  • High school diploma or equivalent.
  • Must be eligible to register with the Nationwide Mortgage Licensing System and Registration (NMLS) to comply with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act).
  • Acquire and maintain a thorough understanding of all Federal and State Regulations governing Financial Institutions through the successful completion of the formal Member Assistant Training module.
  • Basic operation and knowledge of Microsoft Word, Excel, and Outlook.

Preferred Qualifications:

  • Proven record of relationship building, sales, and servicing skills.
  • Thorough knowledge of CEFCU products and services.
  • Applicable college courses and/or commensurate experience.

CEFCU is an Equal Opportunity Employer:

CEFCU is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, political affiliation, sex/gender (including gender expression/identity, pregnancy, childbirth and related medical conditions), marital status, registered domestic partner status, sexual orientation, age, ancestry, national origin, veteran status, disability, medical condition, genetic characteristics, and/or any other basis protected by law.



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