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Customer Service Manager

2 months ago

Dallas, Texas, United States WebCE Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Manager to lead our Support Services team at WebCE. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our customer service representatives, ensuring that they have the necessary tools and resources to provide exceptional service to our clients.

Key Responsibilities
  • Lead and manage a team of customer service representatives to achieve high levels of customer satisfaction and service quality.
  • Develop and implement effective training programs to ensure that customer service representatives have the necessary skills and knowledge to handle complex customer inquiries.
  • Monitor and analyze customer feedback and service metrics to identify areas for improvement and implement changes as needed.
  • Collaborate with other departments, such as sales and marketing, to ensure that customer service strategies align with overall business objectives.
  • Stay up-to-date with industry trends and best practices in customer service and apply this knowledge to continuously improve our service delivery.
Requirements
  • 3-5 years of experience in a customer service or operations management role.
  • Proven track record of success in leading and managing high-performing teams.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to make a real impact on our customers' lives.