Helpdesk Support Specialist
3 weeks ago
Job Summary: We are seeking a skilled Helpdesk Technician to join our team at Hitachi ASTEMO Americas, Inc. in Blanchester, Ohio, United States of America.
Key Responsibilities:
- Provide technical support to end-users on various IT-related issues.
- Research and implement strategic solutions to resolve technical problems.
- Deploy hardware as needed and troubleshoot IT systems and hardware.
- Document and track problems to ensure timely resolution.
Requirements:
- Strong customer service skills with the ability to handle multiple tasks with frequent interruptions.
- Understanding of computer hardware and IT systems.
- Familiarity with mobile devices and basic knowledge of TCP/IP and LAN Networking.
- Associates Degree in IT or related area, or equivalent experience.
Working Conditions:
- Work in a safe and professional manner while adhering to all regulatory requirements.
- Effectively communicate in Business English language.
- Ability to lift or move items up to 50 lbs. throughout the work shift.
Equal Opportunity Employer: Hitachi ASTEMO Americas, Inc. is an Equal Opportunity Employer and welcomes applications from diverse candidates.
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