Helpdesk Support Specialist

3 weeks ago


Blanchester, Ohio, United States Hitachi Full time

Job Summary: We are seeking a skilled Helpdesk Technician to join our team at Hitachi ASTEMO Americas, Inc. in Blanchester, Ohio, United States of America.

Key Responsibilities:

  • Provide technical support to end-users on various IT-related issues.
  • Research and implement strategic solutions to resolve technical problems.
  • Deploy hardware as needed and troubleshoot IT systems and hardware.
  • Document and track problems to ensure timely resolution.

Requirements:

  • Strong customer service skills with the ability to handle multiple tasks with frequent interruptions.
  • Understanding of computer hardware and IT systems.
  • Familiarity with mobile devices and basic knowledge of TCP/IP and LAN Networking.
  • Associates Degree in IT or related area, or equivalent experience.

Working Conditions:

  • Work in a safe and professional manner while adhering to all regulatory requirements.
  • Effectively communicate in Business English language.
  • Ability to lift or move items up to 50 lbs. throughout the work shift.

Equal Opportunity Employer: Hitachi ASTEMO Americas, Inc. is an Equal Opportunity Employer and welcomes applications from diverse candidates.



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