Helpdesk Support Specialist
4 weeks ago
The purpose of this position is to maintain, install, and troubleshoot IT related systems and hardware to ensure reliable operations through the use of the IT helpdesk.
Key Responsibilities:
- Researches and implements technological strategic solutions related to Helpdesk support
- Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
- Responds to requests for technical support.
- Documents, tracks, and monitors the problem to ensure a timely resolution.
- Troubleshooting and installation knowledge of Microsoft Client Operating systems, Windows 7/8.1/10/11, Microsoft Office, and Imaging technologies
- Deploy hardware as needed.
- Strong customer service skills with the ability to handle multiple tasks with frequent interruptions.
- Understanding of computer hardware (SSD, RAM, Processor, etc.)
- Knowledge and understanding of IT systems, and how they interconnect.
- Familiarity with mobile devices: iPhone and iOS
- Basic Working knowledge of TCP/IP and LAN Networking
- Adhere to all safety policies & guidelines
- Willingness to take on special projects as directed by management.
Experience: Minimum of 1 year of experience, certifications relevant to the position will receive higher consideration
Working Conditions:
- Physical Demands:
- Team Member may be required to stand, sit, squat, walk, bend, move, reach, or stretch for prolonged time periods with no restrictions, as required by job duties.
- Work in a safe and professional manner while adhering to all regulatory requirements (OSHA, EPA, State, and Federal regulations, etc.).
- Comprehend and adhere to management directions and/or safety instructions with no restrictions.
- Effectively communicate in Business English language.
- Pull, push, carry, lift, or move items up to 50 lbs. throughout the work shift without assistance, as required by job duties.
- Pull, push, carry, lift or move materials/people/items/equipment weighing over 50lbs or more during the work shift, with the use of Company provided devices as required by job duties.
- Travel: The candidate may need to travel domestically and possibly internationally
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