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Supervising Clerk
2 months ago
We are seeking a highly organized and detail-oriented Supervising Clerk to join our team at the National Guard Employment Network. As a Supervising Clerk, you will be responsible for supervising and directing a clerical operation for a City department, ensuring the efficient processing of mail, files, and customer inquiries.
Key Responsibilities- Supervise and direct a team of clerical staff responsible for opening, sorting, and processing mail.
- Monitor and maintain files, records, and products sold, ensuring accuracy and compliance with departmental regulations.
- Respond to customer complaints and inquiries in a professional and courteous manner.
- Review financial records to reconcile discrepancies and ensure accurate processing of payments.
- Coordinate with other departmental personnel to ensure seamless office operations.
- Supervise and train subordinate staff, maintaining records of expenditures, appropriations, and revenues.
- Approve requests for information from files in accordance with departmental regulations.
- Monitor and appraise the performance of subordinate staff, providing feedback and guidance as needed.
- Three (3) years of progressively responsible clerical experience, or an equivalent combination of training and experience.
- Previous experience reviewing and preparing statistical, operating, progress, and performance reports.
- Previous experience with customer service duties, ensuring enforcement of regulations and adherence to policies.
- Ability to read, write, and speak any language other than English fluently.
- Previous experience with payment processing and reconciling, including cash, check, and credit card processing.
- Previous related supervisory experience.
The National Guard Employment Network offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are an equal employment opportunity employer and welcome applications from diverse candidates.
