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Customer Service Management Trainee

2 months ago

San Bernardino, California, United States Uline Full time

Job Summary

Uline is seeking a Customer Service Management Trainee to join our team. As a Customer Service Management Trainee, you will be responsible for developing and leading a team of customer service representatives, reviewing department procedures, and identifying areas for improvement.

Key Responsibilities

  • Develop and lead a team of customer service representatives by setting clear goals, evaluating team performance, and providing constructive feedback.

  • Review department procedures and standards to identify areas for improvement and implement changes to enhance customer service.

  • Collaborate with cross-functional teams to develop and implement process improvements.

Requirements

  • Bachelor's degree in a related field.

  • Strong track record of customer-focused service, teamwork, and attention to detail.

  • Prior leadership or management experience is a plus.

  • Bilingual (English/Spanish) preferred.

Benefits

  • Competitive salary and benefits package.

  • Opportunities for professional growth and development.

  • Collaborative and dynamic work environment.

About Uline

Uline is a leading distributor of shipping, industrial, and packaging materials. We are a family-owned company known for our commitment to customer service, quality products, and same-day shipping of our huge in-stock inventory.