Storage Operations Manager
5 days ago
At Public Storage, we are dedicated to providing exceptional customer experiences and operational excellence in the self-storage industry.
Salary and BenefitsThe estimated annual total compensation award opportunity is $128,000, including a base salary, guaranteed bonus, and restricted stock units. In the second year, bonus potential increases to $20,000 performance-based bonus. Additionally, you will participate in our company stock program with dividends paid quarterly. We also offer internal promotional opportunities throughout the United States, comprehensive group healthcare programs, 401(k) with a generous employer match, paid time off, and a Monday-to-Friday work schedule.
Job DescriptionWe are seeking a highly skilled District Manager to lead an engaged team and drive business growth. Your key responsibilities will include:
- Managing physical assets, conducting property audits, vendor management, and overseeing delinquent tenant processes, including auctions.
- Leading, coaching, training, and mentoring employees to ensure performance meets business needs across a district comprising an average of 14 properties.
- Utilizing your personal vehicle to visit multiple properties within the district.
- Delivering outstanding customer service by promptly resolving escalated customer issues, addressing unit break-ins, and handling other concerns in a professional manner.
- Driving business growth by leveraging analytics, technological advances, and customer feedback to capitalize on opportunities within the district.
- Accessing customer accounts, which may include confidential and sensitive personal information, to resolve escalating issues, respond to break-ins, and address delinquent accounts.
You will be responsible for managing a portfolio of multi-unit locations, executing company strategies without compromising on customer experiences. As a District Manager, you will take pride in developing and leading an effective team, motivating them to achieve desired goals. Your leadership qualities will give you the edge in successfully managing a district and driving business growth.
Required Skills and QualificationsTo succeed in this role, you will need:
- Demonstrated leadership in building, developing, and retaining high-performing teams of non-exempt employees in a retail, service, hospitality, or related industry.
- A proven track record of top-tier performance.
- Experience managing operational audits and payroll budgets.
- Exceptional communication and time management skills.
- Proficiency in MS Office (Excel, Word, PowerPoint, and Outlook).
- Passion for sales and customer service excellence.
- Bachelor's Degree preferred.
- Weekend availability by telephone.
- Five work Saturdays per year required during peak season.
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