Veterinary Client Service Professional

3 weeks ago

Bend, Oregon, United States Veterinary Referral Center of Central Oregon Inc Full time
Job Summary

The Veterinary Client Service Representative plays a crucial role in delivering exceptional client experiences at the Veterinary Referral Center of Central Oregon. As the primary point of contact, this professional provides compassionate and professional service to pet owners, ensuring their needs are addressed promptly and accurately.

Responsibilities
  • Greet and check patients into the hospital, providing a warm and welcoming experience.
  • Ensure the lobby is clean, organized, and comfortable for clients, offering refreshments as needed.
  • Update and reassure clients on the status of their pets during their stay.
  • Handle animals when necessary, including dogs and cats, for owners, technicians, and/or doctors.
  • Answer incoming phone calls, providing general information or forwarding calls to veterinary staff as required.
  • Schedule appointments using a cloud-based medical records management system, ensuring accuracy and providing clients with essential information about their appointment.
  • Process and settle bills, handling financial transactions with precision.
  • Maintain accurate patient records, ensuring all contact information and medical history is up-to-date.
  • Perform administrative tasks such as photocopying, faxing records, and ordering supplies to support hospital operations.
  • Maintain a positive attitude and professionalism, even in stressful or emergency situations.
Requirements
  • Technical knowledge acquired through apprenticeship, degree pursuit, or professional certification in a clinical setting.
  • High school diploma or equivalent.
  • Preferred: hands-on experience working in veterinary general practice or a veterinary multi-specialty hospital.
Physical Demands
  • Lift and carry up to 40 pounds.
  • Team lift and carry up to 150 pounds.
  • Apply common sense understanding to carry out instructions, deal with problems with concrete variables, and draw appropriate conclusions.
  • Ability to stand, walk, and move around the hospital for extended periods.
  • Frequent sitting, standing, bending, and reaching during tasks such as filing, handling animals, or working at a desk.
  • Manual dexterity sufficient to accurately work with small, delicate equipment or large heavy objects/containers/machinery.
  • Tolerance for potential exposure to allergens, pet dander, and various cleaning or disinfecting products.
  • Frequent use of hands and fingers for typing, using phone systems, and performing administrative duties.
  • Visual acuity to read detailed information from computer screens and patient records.

This role requires a calm and reassuring demeanor, excellent customer service skills, and the ability to multitask in a fast-paced environment. The ideal candidate will possess strong communication skills, be detail-oriented, and have a passion for delivering exceptional client experiences.

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