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Lead Appliance Repair Specialist

2 months ago

Seattle, Washington, United States Mr Appliance Full time
About the Role

We are seeking a highly skilled and experienced Lead Appliance Repair Technician to join our team at Mr. Appliance. As a key member of our team, you will be responsible for providing exceptional customer service, leading a team of technicians, and ensuring that our customers receive the highest level of service.

Key Responsibilities
  • Customer Service: Provide excellent customer service to our customers, responding to their needs and concerns in a timely and professional manner.
  • Team Leadership: Lead a team of technicians, providing guidance, support, and training to ensure that they have the skills and knowledge needed to provide exceptional service.
  • Technical Expertise: Diagnose and repair complex appliance issues, using your technical expertise and knowledge of appliance systems to resolve problems efficiently.
  • Communication: Effectively communicate with customers, technicians, and office staff to ensure that all parties are informed and up-to-date on repair status and other important information.
Requirements
  • Experience: A minimum of 4 years of experience in appliance repair, with a strong background in troubleshooting and repair.
  • Education: High school diploma or equivalent required.
  • Skills: Excellent customer service skills, strong communication and leadership skills, and the ability to work independently and as part of a team.
What We Offer
  • Competitive Pay: A competitive hourly rate, with opportunities for bonuses and incentives.
  • Benefits: Health, dental, and vision benefits, as well as paid time off and holidays.
  • Training and Development: Ongoing training and development opportunities to help you grow and succeed in your career.