IT Service Management Professional

15 hours ago


Cary, North Carolina, United States SysMind Tech Full time
About the Role:

SysMind Tech is seeking an experienced IT Service Management Professional to lead our IT service management initiatives. As a key member of our team, you will be responsible for enabling the governance of our ITSM practices, confirming they are operating with accuracy based on defined and documented procedures.

You will resolve technical end-user inquiries related to our ITSM tools and practices, delivering leadership information to multiple audiences, troubleshooting control issues, and developing solutions to prevent reoccurrence. Your expertise will be critical in leading process improvement assessment activities, brainstorming discussions, and driving recommended solutions that increase stakeholder effectiveness.

Key Responsibilities Include:

  • Enabling the governance of our ITSM practices
  • Resolving technical end-user inquiries
  • Delivering leadership information
  • Troubleshooting control issues
  • Developing solutions to prevent reoccurrence


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