Call Center Specialist

6 days ago


Southfield, Michigan, United States Brightwing Full time

At Brightwing, we are looking for a skilled Help Desk Representative to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional customer service and resolving technical issues.

The ideal candidate will have previous experience in a call center or similar environment and be able to accurately document case facts and details using a custom database system.

We offer a competitive salary of $55,000 - $70,000 per year, depending on experience.

As a Help Desk Representative at Brightwing, you will work collaboratively with colleagues to evaluate and assign cases for internal or external referrals, ensuring each case is handled efficiently.

Key responsibilities include:

  • Provide exceptional customer service and resolve technical issues.
  • Accurately document case facts and details using a custom database system.
  • Collaborate with colleagues to evaluate and assign cases for internal or external referrals.

In order to succeed in this role, you will need:

  • Previous experience in a call center or similar environment.
  • Intermediate to advanced computer proficiency, with solid typing skills and the ability to quickly adapt to new systems.
  • Strong communication and customer service abilities, with a keen eye for detail and organization.

Benefits include:

  • Competitive salary
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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