Technical Services Analyst
2 days ago
Job Description:
Incident & Problem Management:
- Troubleshoots and accurately diagnoses and/or forwards IT related issues
- Walks users through the recommended problem-solving steps
Service Request Fulfillment:
- Provides software and hardware products as well as workplace equipment following work instructions
- Fulfills user and access management requests following work instructions
Collaboration & Learning:
- Improves craft as an Engineer and as a professional and widens horizon beyond current assignments
- Seeks to learn from peers, feedback, and observation, as well as from trainings and technical literature
Qualifications:
- 1+ year of experience in desktop technical support
- HS Diploma or GED required
About Dynatrace:
Dynatrace is a leader in unified observability and security. We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
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