Technical Services Analyst

2 days ago


Mountain View, California, United States Dynatrace Full time

Job Description:

Incident & Problem Management:

  • Troubleshoots and accurately diagnoses and/or forwards IT related issues
  • Walks users through the recommended problem-solving steps


Service Request Fulfillment:
  • Provides software and hardware products as well as workplace equipment following work instructions
  • Fulfills user and access management requests following work instructions


Collaboration & Learning:
  • Improves craft as an Engineer and as a professional and widens horizon beyond current assignments
  • Seeks to learn from peers, feedback, and observation, as well as from trainings and technical literature


Qualifications:
  • 1+ year of experience in desktop technical support
  • HS Diploma or GED required


About Dynatrace:

Dynatrace is a leader in unified observability and security. We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.

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