Technical Services Analyst

2 days ago


Mountain View, California, United States Dynatrace Full time

About the Role

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This is a hybrid position based out of Mountain View, CA, requiring 2 days per week on-site work. The successful candidate will be responsible for troubleshooting and accurately diagnosing IT issues, providing software and hardware products to users, and fulfilling access management requests.

As a Technical Services Analyst at Dynatrace, you will take care of accurate stock and inventory management, prepare asset demands, and execute disposals following work instructions. Additionally, you will assist onsite with general IT build-out tasks and participate in discussions for workplace improvements.

The ideal candidate will have 1+ year of experience in desktop technical support, a HS Diploma or GED, and a technical study related to IT. Experience with Microsoft Windows desktop operating systems, basic networking principles, Microsoft Office 365, and Microsoft Intune are required. Supporting the IT needs of executive level leaders is also essential.

Salary Range: $80,000 - $110,000 per year, depending on candidate experience/education and location.

About Us

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Dynatrace provides a culture of excellence with competitive compensation packages. We offer a hybrid work arrangement and opportunities to learn and grow with a leader in unified observability and security.

Benefits

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We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer.



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