Hearing Care Coordinator

3 days ago


Menomonee Falls, Wisconsin, United States Sonova Full time
About the Role

We are seeking a highly skilled and compassionate Hearing Care Coordinator to join our team at Sonova. As a key member of our clinical staff, you will play a vital role in ensuring patients receive exceptional care and service.

Key Responsibilities
  • Partner with Hearing Care Professionals to provide quality care and service to patients
  • Schedule appointments, verify insurance benefits, and assist with support needs within the clinic
  • Provide first-level support to patients, answer questions, and collect and process payments
  • Process repairs under the direct supervision of a licensed Hearing Care Professional
  • Prepare bank deposits and submit daily reports to finance
  • General sales knowledge for accessories and patient support
  • Process patient orders, receive all orders, and verify pick up
  • Clean and maintain equipment and instruments
  • Submit equipment and facility requests
  • General office duties, including cleaning
  • Manage inventory, order/monitor stock, and submit supply orders as needed
  • Assist with event planning and logistics for at least 1 community outreach event per month
Requirements
  • High School Diploma or equivalent
  • Associates degree, preferred
  • Prior experience/knowledge with hearing aids is a plus
  • Professional verbal and written communication
  • Strong relationship building skills with patients, physicians, and clinical staff
  • Experience with Microsoft Office and Outlook
  • Knowledge of HIPAA regulations
  • EMR/EHR experience a plus
About Sonova

Sonova is a leading provider of hearing care solutions, dedicated to creating a world where everyone can enjoy life's unforgettable moments. We offer exceptional career opportunities through market-leading brands, innovative products, and a culture where you can quickly belong and perform at your best.

We are committed to diversity, equity, and inclusion, and we welcome applications from candidates of all backgrounds. If you are passionate about making a difference in people's lives and want to be part of a dynamic team, we encourage you to apply.



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