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Hearing Care Specialist

2 months ago

Menomonee Falls, Wisconsin, United States Sonova Full time
Job Description:

The Hearing Care Coordinator plays a vital role in ensuring patients receive quality care and service. This position works closely with clinical staff to provide support to referring physicians and patients.

Key Responsibilities:
  • Greet patients with a positive and professional attitude
  • Place outbound calls to schedule follow-up appointments and consultations
  • Collect patient intake forms and maintain accurate records
  • Schedule and confirm patient appointments
  • Verify insurance benefits and details
  • Provide first-level support to patients, answer questions, and process payments
  • Process repairs under the supervision of a licensed Hearing Care Professional
  • Prepare bank deposits and submit daily reports to finance
  • General sales knowledge for accessories and patient support
  • Process patient orders and verify pick-up
  • Clean and maintain equipment and instruments
  • Submit equipment and facility requests
  • General office duties, including cleaning
  • Manage inventory, order stock, and submit supply orders as needed
  • Assist with event planning and logistics for community outreach events
Requirements:
  • High School Diploma or equivalent
  • Associates degree, preferred
  • Prior experience/knowledge with hearing aids is a plus
  • Professional verbal and written communication
  • Strong relationship building skills with patients, physicians, and clinical staff
  • Experience with Microsoft Office and Outlook
  • Knowledge of HIPAA regulations
  • EMR/EHR experience a plus
  • 2+ years in a healthcare environment, preferred
  • Previous customer service experience, required