General Manager

2 weeks ago


Bartlett, Illinois, United States Jet Brite Full time
Job Overview

As a General Manager - Car Wash at Jet Brite, you will be responsible for overseeing the day-to-day operations of our car wash site. This includes maintaining a clean and functional environment, ensuring excellent customer service, and promoting our Unlimited Wash Club.

Key Responsibilities
  • Maintain site cleanliness and functionality
  • Recruit, interview, and hire site-level team members
  • Train and develop Customer Service Associates, Leads, and Assistant Managers
  • Create and assign schedules and responsibilities to team members
  • Set and track financial goals and sales targets
  • Open and close the site, and facilitate daily operations
  • Perform minor equipment repairs as trained and directed
  • Engage customers and promote our Unlimited Wash Club
  • Monitor and control daily labor percentages and preventative wash maintenance
  • Ensure timely completion of daily, weekly, and monthly reporting
  • Consistently uphold and enforce company policies
  • Monitor and control chemicals daily
  • Load vehicles with clear hand signals and a smile
  • Strive for customer satisfaction through thorough and enjoyable washes
  • Manage site performance and make data-driven decisions
Requirements
  • 2 years of experience in a management role
  • 3 years of sales or customer service experience
  • Ability to work retail hours, including days, nights, weekends, and special events
  • High School Diploma or Equivalent
  • Preferred: Associate degree or higher in business or related field
  • Preferred: Previous supervisory experience, including coaching/mentoring others to achieve sales and customer service targets
  • Preferred: Car Wash experience

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