Customer Service Representative
4 days ago
Overview:
We are seeking a highly skilled Customer Service Specialist to join our team at Orkin. As a key member of our customer-facing team, you will play a critical role in delivering exceptional service to our customers.
Responsibilities:
- Field incoming requests and schedule service visits to ensure timely and efficient service delivery.
- Utilize our proprietary system to track routes and optimize schedules, minimizing drive time and distance.
- Develop strong relationships with customers through empathetic communication and a service-oriented mindset.
- Monitor and update customer databases with accurate information, ensuring seamless service delivery.
- Participate in quality assurance processes to ensure high-quality service standards.
What We Offer:
- Competitive hourly rate of $18.00
- Comprehensive benefits package, including medical, dental, vision, and life insurance
- 401(k) plan with company match and employee stock purchase plan
- Paid vacation, holidays, and sick leave
- Employee discounts, tuition reimbursement, and dependent scholarship awards
Requirements:
- High school diploma or equivalent required
- Previous experience in customer service or sales preferred
- Excellent interpersonal and communication skills
- Basic computer skills in various software and web-based applications
- Proficient in Microsoft Office
Work Environment:
Candidates must meet physical job requirements and safely perform job duties with or without accommodations.
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
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