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Field Engineer

1 month ago

Atlanta, Georgia, United States Datum Technologies Group Full time
Job Summary:

We are seeking a skilled Field Engineer to join our team at Datum Technologies Group. As a Field Engineer, you will be responsible for providing technical support and maintenance services to our clients.

Key Responsibilities:

• Supported IT infrastructure at various locations, including office environments, reservation centers, and airport facilities, through install, move, add, and change (IMAC) requests.
• Delivered exceptional service and customer support during field visits and dispatches.
• Diagnosed errors or technical problems and devised proper solutions.
• Produced timely and detailed service reports documenting processes and workflows.
• Collected and analyzed performance data to provide technical assistance and ensure operational efficiency.
• Ensured workflows adhered to schedule while troubleshooting and developing technical solutions for software and setup issues.
• Created workaround procedures when standard protocols failed, ensuring issues were promptly resolved.
• Built strong, positive relationships with customers, offering superior support.
• Demonstrated ability to use a ladder for field tasks and physical setup.

Requirements:

• PBX AVAYA VOIP expertise and deep technical knowledge.
• Hands-on field engineering experience, which aids in troubleshooting and resolving complex technical issues.

Equal Employment Opportunity:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.