Field Service Engineer I

4 weeks ago


Atlanta, Georgia, United States Shimadzu Scientific Instruments Full time
Job Summary

Shimadzu Scientific Instruments is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing exceptional service and support for our analytical instrumentation. This includes repairing, maintaining, and performing verification of assigned products, including demo equipment and instruments returned from customers.

Key Responsibilities
  • Provide daily repair and maintenance support for assigned products.
  • Conduct in-house bench repairs as needed while primarily handling field service calls with limited supervision.
  • Travel within the local region to support customer needs.
  • Offer technical support via phone to customers and field personnel regarding repairs, maintenance, and troubleshooting.
Requirements
  • Associate degree in Electrical Engineering or Technology; a bachelor's degree is preferred.
  • At least four years of experience in repairing analytical instrumentation, including HPLC, GC, LCMS, AA, or similar instruments.
  • Strong technical knowledge and understanding of these technologies.
  • Excellent communication and customer relations skills.
  • Willingness to travel.
What We Offer
  • A comprehensive benefits package.
  • A starting salary range of $75,000 to $77,000 annually, paid semi-monthly.
  • Overtime and double time pay, as outlined in our employee handbook.
  • An incentive plan (10% of base salary) based on company and service performance, paid semi-annually in April and October.
  • A year-end discretionary bonus may also be awarded based on overall company performance.
  • A company car with a fuel card and a company-paid cell phone.
About Us

Shimadzu Scientific Instruments is a leading supplier of analytical instrumentation, physical testing, and environmental monitoring systems. We are committed to providing exceptional service and support to our customers, and we are seeking a highly skilled Field Service Engineer to join our team.


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