Assessor of Customer Service Interactions

6 days ago


Des Plaines, Illinois, United States The Northridge Group, Inc. Full time
What We Do:
The Northridge Group develops, validates, and conducts quality monitoring programs for our clients across various industries. Our Assessors evaluate customer interactions (calls, web, chat) and objectively assess the customer service and sales behaviors displayed by representatives. We provide Assessors with comprehensive training in behavioral assessment, enabling them to utilize guidelines specifically developed with each client to listen for specific behaviors and business process improvements.

Key Responsibilities:
  • Evaluate customer interactions based on client quality programs and customer contact channels.
  • Objectively assess the identified quality customer service and/or sales behaviors displayed by representatives working at our client organization.
  • Utilize quality program guidelines specifically developed with each client for specific behaviors as well as business insights.
Why Join Us:
  • Be part of a dynamic team committed to enhancing customer service and productivity.
  • Develop your skills in behavioral assessment and quality monitoring.
  • Enjoy a flexible work arrangement with part-time hours.
  • Work with a diverse range of clients across various industries.
Requirements:
  • A Bachelor's degree or progress toward a degree is strongly preferred.
  • Client service experience or call center experience.
  • Prior quality monitoring experience in a call center is preferred.
  • Technology savviness to navigate between multiple technologies.
  • Ability to work individually and within a team, receptive to performance feedback.
  • Analytic ability to evaluate behaviors using standardized criteria and provide a strong rationale for ratings assigned.
  • Strong verbal and written communication skills.
  • Proficiency with Microsoft tools, such as Word, Excel, and Teams.
Compensation: $16/hour or commensurate with experience.

  • Des Plaines, Illinois, United States Courtvard Des Plaines, 2950 S River Rd, Des Plaines, IL 60018 Full time

    Job OverviewThe Front Desk Agent is responsible for providing excellent customer service, managing reservations, and maintaining professional relationships with guests. This role involves various clerical duties and requires prompt and courteous resolution of customer inquiries and issues.This position is perfect for individuals who enjoy working in a...


  • Des Plaines, Illinois, United States Wingstop Full time

    About Wingstop: Wingstop is a fast-casual chain of restaurants serving high-quality wings and other American-style comfort food. We are committed to delivering World Class service by interacting with guests in a positive, authentic, and genuine way.Job Responsibilities:- Greet guests as they enter the restaurant- Answer phone calls and take orders...


  • Des Plaines, Illinois, United States Warehouse Direct, Inc. Full time

    About the Role:We are seeking a Customer Service Representative to provide exceptional customer support for our internal and external customers. This role involves utilizing in-depth knowledge of company products and programs to communicate effectively with team members within the customer service department.Our competitive salary starts at $23 hourly, along...


  • Des Plaines, Illinois, United States Aramark Full time

    Job Opportunity - Thrift Store Sales and Customer ServiceAramark is seeking a Thrift Store Sales and Customer Service representative to join our team in Lexington, KY. This role involves interacting with customers, maintaining a clean and organized store environment, and accurately processing cash transactions.The ideal candidate will have previous customer...


  • Des Plaines, Illinois, United States KFC Full time

    KFC Crew Member JobAbout the RoleAs a valued member of our team, you will be responsible for delivering exceptional customer experiences and contributing to a positive work environment.Key Responsibilities:We expect you to prepare orders accurately and efficiently.You are expected to provide top-notch guest interactions through friendly communication and...


  • Des Plaines, Illinois, United States Family Produce and Food Service Distribution Full time

    Family Produce and Food Service Distribution is seeking a highly motivated Bilingual Sales Representative to join our team in the Des Plaines area. In this role, you will be responsible for building relationships with new and existing customers, providing exceptional customer service, and meeting sales targets.Key Responsibilities:Develop and implement sales...


  • Des Plaines, Illinois, United States Renewal By Andersen Full time

    We are seeking a highly skilled and experienced Customer Service Representative to join our team at Renewal by Andersen. As a key member of our customer-facing team, you will be responsible for providing exceptional service to homeowners across the Chicago territory.About the Role:Provide superior field support on RbA products by performing post-install...


  • Des Plaines, Illinois, United States Oakton Community College Full time

    About the JobOakton Community College is seeking a highly skilled Customer Service Director for Retail Operations to join its team. This role will oversee the strategic planning and daily operations of the college's bookstores, providing exceptional customer service to external and internal customers.Key Responsibilities* Develop and implement efficient work...


  • Des Plaines, Illinois, United States Culligan Full time

    Job OverviewCulligan is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their satisfaction with our water appliances.The ideal candidate will have a strong background in customer service, sales...


  • Des Plaines, Illinois, United States Jimmy John Full time

    Jimmy John's is committed to delivering exceptional customer experiences, and we're seeking a talented Customer Service Representative to join our team.Job OverviewThis role involves working closely with customers, taking orders, and providing top-notch service to ensure customer satisfaction.Key Responsibilities:Deliver outstanding customer serviceTake...


  • Des Plaines, Illinois, United States Raising Cane's Chicken Fingers Full time

    Delivering Exceptional Customer ExperiencesThe ideal candidate for this role will possess excellent communication skills and a passion for delivering exceptional customer experiences.Salary: $16.00 - $17.50 per hourAbout the RoleThis key position plays a crucial role in shaping the overall customer experience. Your primary focus will be on providing...


  • Des Plaines, Illinois, United States Wal-Mart Stores , Inc. Full time

    Role Overview: As a Cashier & Front End Services representative, you will have the opportunity to make a positive impact on our customers' shopping experience, while also contributing to the success of our store. Your responsibilities will include operating a cash register, handling customer transactions, and maintaining a clean and organized store...


  • Des Plaines, Illinois, United States Firestone Full time

    Job Responsibilities">The successful candidate will be responsible for thoroughly assessing customer needs through direct interactions, recommending appropriate products and services, and effectively communicating sales and promotions. Additionally, they will resolve customer complaints in a timely and suitable manner and follow up to ensure satisfaction.


  • Des Plaines, Illinois, United States Raising Cane's Chicken Fingers Full time

    Raising Cane's Chicken Fingers is seeking a Customer Experience Specialist to impact all areas of the customer experience. The estimated salary for this role is $16-$17.5 per hour.Key Responsibilities:Provide great customer serviceWork as part of a team to deliver excellent customer experiencesIn this role, you will be responsbile for managing customer...


  • Des Plaines, Illinois, United States Sbarro Fashion Outlets of Chicago #4497 Full time

    **Job Overview:**Sbarro Fashion Outlets of Chicago #4497 is seeking a skilled Customer Service Representative to join our team. As a key member of our staff, you will be responsible for delivering exceptional customer experiences and providing top-notch service in a fast-paced retail environment.**About Sbarro:**Sbarro is a leading international brand with...


  • Des Plaines, Illinois, United States Express Full time

    Job OverviewExpress is seeking a Sales Associate to provide an exceptional customer experience in our store. As a key member of our sales team, you will be responsible for delivering outstanding service to customers, ensuring a positive shopping experience.About the RoleWe are looking for a highly motivated and enthusiastic individual who is passionate about...


  • Des Plaines, Illinois, United States The Rose Hotel by Hilton Full time

    Job Title: Customer Service RepresentativeThe Chicago Marriott Naperville is seeking a skilled and enthusiastic Customer Service Representative to join our team. This role plays a vital part in delivering exceptional guest experiences, ensuring seamless check-in processes, and providing top-notch customer service.Key Responsibilities:Greet guests, respond to...


  • Des Plaines, Illinois, United States The Rose Hotel by Hilton Full time

    The Rose Hotel by Hilton is seeking a skilled Customer Service Expert to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is comfortable and memorable.Responsibilities: Greet and assist guests, responding to their queries and resolving any issues in a...


  • Des Plaines, Illinois, United States Aramark Full time

    Key ResponsibilitiesMaintaining a clean and organized store environmentStocking and inventorying productsProviding excellent customer service and assistanceOperating a cash register and handling cash transactionsAdhering to cash handling policies and proceduresThe ideal candidate will have previous customer service experience, basic math and counting skills,...


  • Des Plaines, Illinois, United States Culligan International Company Full time

    Job OverviewWe are seeking an experienced Customer Service Manager to join our team at Culligan International Company. This is a key role that requires strong communication and problem-solving skills, with a focus on delivering exceptional customer service.