Customer Service Representative

3 weeks ago


Des Plaines, Illinois, United States Warehouse Direct, Inc. Full time

About the Role:

We are seeking a Customer Service Representative to provide exceptional customer support for our internal and external customers. This role involves utilizing in-depth knowledge of company products and programs to communicate effectively with team members within the customer service department.

  • Our competitive salary starts at $23 hourly, along with comprehensive benefits, including medical, dental, and vision insurance.

Job Responsibilities:

  • The successful candidate will accurately process customer orders/returns/credits/quotes and contracts according to established policies and procedures, while utilizing company systems and tools effectively.
  • Professionally handle customer inquiries, issues, and complaints, providing timely and accurate solutions and alternatives within set time limits; follow up to ensure resolution.
  • Finds and provides timely and accurate information about products and services to customers.
  • Effectively builds and maintains sustainable relationships and trust with customers, sales team, and vendors through open and interactive communication.
  • Willingly trains new or existing Customer Service Representatives if/as requested.
  • Cooperatively performs other related duties as assigned.

About Warehouse Direct:

Warehouse Direct is a family-owned and operated business, proudly established in the Chicago-land area since 1979. We specialize in workplace innovation and productivity, offering a multitude of services, products, equipment, and interiors that cater to all businesses.

  • We prioritize our core values: providing excellent customer service, fostering a collaborative work environment, and empowering our employees to grow professionally.

Skills and Qualifications:

  • 0-3 Years of Experience
  • High School Diploma or Equivalent
  • Computer Knowledge
  • Communication Proficiency
  • Teamwork Orientation

Benefits:

  • Competitive Salary starting at $23 hourly
  • Comprehensive Medical, Dental, and Vision Insurance
  • Flexible Spending Accounts
  • Expense Reimbursement Program
  • Work-Life Balance: Generous PTO and Paid Holidays
  • 401(k) Retirement Plan
  • Recognition Programs
  • Company Paid Basic Life/AD&D
  • Short Term Disability
  • Accident Insurance
  • Critical Illness Insurance
  • Hospital Indemnity Insurance
  • Identity Theft Protection
  • Expense Reimbursement Program


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