Service Team Member
4 days ago
We are seeking a highly motivated and customer-focused Service Team Member to join our team at Michaels Stores. As a Service Team Member, you will be responsible for delivering exceptional customer service, ensuring a seamless shopping experience, and maintaining a well-organized store environment.
Key Responsibilities- Customer Service: Provide friendly and attentive service to customers, answering questions and resolving issues in a timely and professional manner.
- Store Recovery: Maintain a clean and organized store environment, including merchandise recovery and restocking duties.
- Checkout Experience: Ensure a fast and efficient checkout process, handling cash and operating a point-of-sale system.
- Omni-Channel Support: Assist customers with online orders, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes.
- Merchandise Duties: Participate in truck unloading, stocking, and planogram (POGs) processes, ensuring accurate and efficient merchandise placement.
- Team Collaboration: Work collaboratively with other team members to achieve sales goals, maintain store standards, and provide exceptional customer service.
- Customer Service Experience: Previous retail or customer service experience preferred.
- Physical Demands: Ability to remain standing for long periods, move throughout the store, and lift heavy boxes and merchandise.
- Work Environment: Public retail store setting with climate-controlled areas and some outdoor work.
Michaels Stores is committed to providing a positive and inclusive work environment, offering opportunities for growth and development, and fostering a culture of creativity and innovation. As a Service Team Member, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences and making a difference in our communities.
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